Monday, July 28, 2014

One person can do so much!



Notebook in hand I compose this as I sit in the shade of a cottonwood tree on the banks of the Umpqua River, my eyes slowly taking in the sandbars and berry thickets that I ran through endlessly as a boy. Every summer of my childhood was spent in this small bastion of paradise, whiling away my days as only a lazy child unencumbered with responsibility can. Now, many years and many experiences later, as I sit in the fluttering shade provided by the tree’s canopy, my gaze moves up to take in the familiar expanse of sky I know so well. Clouds of mauve and magenta slowly move eastward as the sun sinks behind the hills of the Callahans. The recent deliciously clear weather exhibits uncommon perfection for July and I cannot help but wonder if this burst of exuberance is for me specifically, as I struggle with issues both abstract and particular. These beautiful evenings of lavender and soft breezes filled with birdsong are, I hope, a harbinger of better things to come.

It was like this many years ago, a lifetime it seems like today. Sitting on a bench in a public park watching my two children run and laugh and yell and argue, I slowly traced the edges of the letter I had received in that day’s post. My only source of income had, with the delivery of this letter, ceased. I was too numb to be angry, too hurt to question those who made a decision that has the immediate effect of preventing me from buying groceries for my kids.

As we walked home, my children oblivious to my discomfort, I asked myself how I had gotten myself into this situation. Like so many others, my job had vanished in 2008, when the Age of Grace was replaced by the Era of Efficiency.  That night I walked to my neighbor’s house and begged a loaf of bread and some peanut butter—sustenance. Returning home, I got down to the task of figuring out my future. Income was paramount. I took temp jobs and jobs that that I never would have thought myself in need of. At one point I took a job digging ditches by hand. Cold, standing in the rain with a shovel and a wheelbarrow, covered in mud and leaves, I dug ditches for a man who had waited years to grace his property with proper drainage and fencing and thus it was an overgrown nightmare of weeds and blackberries.

For such work I earned minimum wage.

It was this experience that prompted me to return to school. Armed with nothing more than a 9th grade education and the desire not to be a laborer the rest of my existence, I walked into the admissions office here at UCC and walked out with the means to procure an education. I had no idea what to expect, but I knew I had no choice but to succeed.

My first class that fall was Spanish. My father is a native of L.A. and I grew up friends with migrant farm workers, so with the irrational enthusiasm of a freshly converted believer I assumed that Spanish would be a cakewalk for me; that it would be nothing more than filling the gaps of what I already knew. Having little formal education and my career having been inadequately restricted to a narrow stratum of the workforce, I had limited experience in the workings of the real world. I considered myself honest and often mistook insensitive callousness for frankness, even when justifying my own actions to myself. Thus my decision to study Spanish.

I walked out of that first class deeply wounded by my collision with reality. As I shuffled across campus I became aware that I lacked the very foundational pieces of academic experience, solicitude, wisdom, perception, and inspiration. Without these foundations success would be something unshared by me or to me in my short academic career.

I realized that I would not be able to do this alone. With limited enthusiasm and much trepidation I made way to the tutoring center to inquire of their services. To my delight I discovered that they were free and available to all students who needed assistance.    

I utilized the help of three different Spanish tutors that first shaky year. On an almost daily basis I would arrive in the cramped tutoring area, shed my coat and rucksack, and try to work on whatever bit of Spanish minutiae was assigned that week. The wonderful tutors were always ready to assist me with whatever I was struggling with. Without their guidance, assistance, encouragement, and support I would not have been able to complete my courses and indeed likely would not have graduated.

Later, when I became a tutor myself, I realized just how difficult such a task really was—and how rewarding.

Our experiences in school are unique; they are largely what we make them. So many students have faced these trials and have succeeded in conquering their fears and doubts and gone on to successful university careers or entered the workforce. Others face these trials and suffer agonizing defeat. This is one reason that the CSM program is so important: it gives students the tools needed to build their confidence and overcome their hurdles. People who are returning to school after a long hiatus are at a particular disadvantage, as years of being in the workforce have eroded some of the skills needed to succeed in college.  

We must do everything in our collective power not to let defeat win, no manner what form it chooses to take. 


—N.



Monday, July 21, 2014

Troublesome Tutees, Part II

I want to cover a few housekeeping issues before discussing this week’s topic.  

*****

·         As many of you know Brent Lewis has been holding a writing lab in the Success Center. Its aim is to provide assistance to any student who needs help with any writing assignment. Starting Monday, July 21st, the writing lab will be held from 9:00am to 1:00 pm Monday-Thursday. This will allow more students to utilize the service.

·         Also, the Success Center is pleased to welcome another Success Assistant, Amy Lay. Amy spent several years at UCC as a student and a tutor, graduating in 2013. She was one of the first Success Assistants—and christened the Success Center with its name. Her wonderful personality, extensive knowledge of Success Center policies, and deep commitment to the students of UCC makes her an invaluable asset to our team. Take a moment to welcome her back. She will be an indispensable addition to the center.

·         Those of you attended the staff meeting last Thursday received information about Core Skills Mastery, or CSM. CSM is an online program that helps students gain the skills and confidence needed to enter the world of higher education. It is a free service UCC offers to anyone interested in building these basic academic skills. Success Center staff is encouraged to sign up and complete this program so they can glean a better understanding of what is expected of a student enrolled in CSM. The website is csmlearn.com, follow the registration steps on the right side of the screen. Any questions can be addressed with Anthony Davis or Tyler Ramos, both of whom are well-versed in the CSM program.

·         Two tutors will be leaving our team. Tyler Cheek and Steven Niquette will both be moving on to bigger things. Steven has found his dream job with the American Red Cross, and Tyler will be relocating east for further education. Both these tutors have been an integral part of team and will be missed. Please give them a hearty farewell and wish them the best on their future adventures.

*****
 
Last week I discussed the issue of students who held unreasonable expectations with regards to their assignments and the expectations the school places on them. The responses to that post were well thought-out and filled with personal experiences of tutors who have dealt with difficult students. A big thank you to everyone who participated. Sharing experiences and bouncing ideas and comments around is a wonderful way to help each other deal with these difficult situations.

During last week's discussion Susie Day brought up a wonderful issue, namely “what do we do with students who claim they require special treatment due to a disability?” The answer is, to put it bluntly, nothing special. Of course, we need to show compassion and understanding, but as far as our tutoring services are concerned we provide the same services to all students.

If a student comes to the Success Center and asks for special accommodations due to a disability, we are limited in what we can do. We can always refer them to Danielle Haskett, Disabilities Coordinator. Her phone numbers are 541-440-7655 or 541-440-4610 and her office is the Student Center. In addition, any student with a disability is expected to stay in close contact with their instructor and thus referring a student back to their instructor can be the best course of action should a tutor feel that they cannot adequately help a student. This is good advice for working with any student, disability or not.

For more information, I’ve included two slideshows courtesy of the UCC Disabilities Office (note: these are .pdf files). One is basic information for students that may feel they need disability accommodations; the other is instructions for faculty regarding UCC’s disability policies. Pay special attention to page 3 and 4 of the faculty slideshow, as this explains what accommodations a student with disabilities may expect.

For new students:

For faculty:

As suggested by Terrance, one very effective method of dealing with any student who has unreasonable expectations (or is just ranting, which happens a lot) is to simply ask them “what would you like me to do?” or “how can I help you?” with an emphasis on I. This method of interaction puts the onus on the student and requires them to explain exactly what their expectations of us are. From there, the tutor can explain exactly what our role is and what we can do to help.

For instance, if a student asks us to watch him or her work every math problem in a given homework assignment, we can respond with some variation of “I’m sorry, we don’t do that. However, I can work you through a couple and then check on you periodically to make sure you haven’t run into a wall”. This may anger a few students, but that’s ok. We need to be available for all students who need our services, and playing favorites or committing a significant amount of time to one student isn’t doable or fair. Remember that to many students, the expectations placed on them really are unfair. We need to be able to deal with those who hold these ideas with professionalism and compassion.

I know we discussed our reactions to negative student interactions last week, and this week I’d like everyone to voice their opinions on our role as tutors. What do you feel our role in the Success Center is? What is our purpose when it comes to the students of UCC?



“There are no facts, only interpretations.”
― Friedrich Nietzsche



Sunday, July 13, 2014

Troublesome Tutees



I want to preface this week’s blog by stating that the issues discussed below are issues that the Success Center has faced in the past and will doubtlessly face again. This is a long post, but it is important and I ask everyone to read it in its entirety.

What I have written is not prompted by any specific incident or the actions of any specific tutor: on the contrary I am honored and indeed humbled to be able to work with such an amazing group of people who can handle a wide range of situations with grace and professionalism. Everyone does their job superbly and, as a team, I feel we are stronger than sum of our parts. Unfortunately, not everything that happens in the Success Center is sunshine and roses and there are times when we will be challenged. Thus the subject of this week’s blog. —N.

* * * *

Last week I alluded to the fact that many students find themselves in similar situations and need similar help in overcoming their hurdles. This can be a positive thing, but it can also be a very negative thing.

This past Saturday I spent the evening settled into a lawnchair on the sidewalk directly across from the courthouse in downtown Roseburg getting ready to watch the graffiti night cruise.  Immediately preceding the cruise, as I sat with a cold Coke in hand and chatted with friends, a young man in an obvious hurry to get home drove around the blockade at the end of Chadwick Street, came to screeching halt at the corner of Douglas and Kane, and jumped out of his car. He appeared to be about 25. Yelling and screaming at the volunteers who were directing traffic he physically moved the wooden barricade, yelled some more profanities at the growing crowd, hopped back in his car and performed a beautiful 10-point burnout—tearing off down Kane St while screaming out his window. As he disappeared in a cloud of tire smoke and exhaust everyone sorta looked blankly at each other, shrugged their shoulders, and turned their attention the cruise which had just begun.

A few minutes later our hero returned on foot, cellphone in hand, calling the police and claiming one of the onlookers had assaulted him while said onlooker was attempting to talk him out of moving the barricade. Soon four Roseburg uniformed police officers showed up, directed a few questions to the crowd, the traffic volunteers, and of course or citizen hero. I and several of my friends had to give the rozzers our names and contact info and told them what we saw.

Apparently the star of our little drama had lived in Roseburg his whole life. He claimed in all those years he had never, not once, been barricaded from driving down Kane. It was a gross violation of his rights to be denied what he wanted to do on the public streets. A crush to his freedom as an American citizen and a taxpayer. The police officers patiently explained that the city had been hosting the graffiti cruise for 32 years and that the city had an obligation to direct or limit vehicle traffic so that pedestrian safety was ensured. They also pointed out that that the cruise had been utilizing the same route, with the same streets blocked off, for over three decades. Roseburg's own Special Snowflake wanted to hear none of it and reiterated, repeatedly and with great volume and energy, how the police officers were wrong and the crowds of people and the barricades and the numerous featured cars on the parade route all were an affront to his personal liberty and freedom to do pretty much whatever he wanted. This entire spectacle played out ten feet from where I was sitting and just a few feet from the cars rumbling past.

Of course, this little incident did not turn out the way he apparently wanted it to. Ten minutes after the police had shown up all four officers had wished the crowd a pleasant good evening, high-fived the kids, waved to the drivers in the parade and were escorting our hero down the street and making references to each other about a “5150” situation while talking quietly into their radios.

The cruise was exceptional, as always. A multitude of cars paraded through downtown while several thousand people watched in admiration—and not a little jealousy. The rest of the evening was uneventful.

I’ve been thinking about how occasionally situations in the Success Center draw similar parallels to what I saw Saturday night. In one situation someone was in a hurry, cut corners, and blamed other people when things didn’t go his way. In the end he not only did not get what he wanted, but things turned out much worse for him than if he had simply taken his time and followed directions. Alternatively, many people with those fine cars *had* taken their time and followed the proper steps, spending money and time and energy and frustrations getting their fine cars to look and run and drive absolutely perfect. In the end, their work and money paid off handsomely.

College is much the same. When faced with a daunting term paper or multiple pages of algebra homework, it can be overwhelmingly attractive to find some sort of shortcut—or blame the instructor for being overbearing or overly hard or just plain mean. The thing is, college is college. It isn’t middle school. We are being challenged. We are being asked to think outside the box, to apply ourselves to problems, ideas, and situations that we may not have faced before. Perhaps most importantly is the fact that we are all being treated fairly equally and for the most part have the same expectations from our instructors: to do our work, learn the material, and earn our grades. I have had students yell at me and storm out of the Success Center because they were having a difficult time with a single math problem. I had a science student inform me she was dropping out of school because she was going to fail her Bio class due to her lack of studying. I had it confirmed a few months later that she had, indeed, dropped out. I have had a writing student offer to pay me in both money and . . . services to write her 121 final paper for her. Needless to say, these attitudes and behaviors are not conductive to a successful college experience.

We all need to be aware that some students may have a (from our perspective) unreasonable set of expectations from the instructor, the tutors, or the college itself. To them, the system is unfair and they are being forced to work far beyond their limits and abilities. Perhaps they feel like victims. 

Despite these facts we must be prepared to deal with them as best as we can and know what to do if for whatever reason we cannot handle these tutees. It is vital that we remain calm, patient, and understanding with people who exhibit these behaviors. We may not agree with the conclusions these individuals come to, but to the student they are very real and we cannot brush them away.

Please think about your reactions to students who may feel they are having unfair burdens placed on them, and let’s open a discussion on how best to deal with these issues. I ask that each student post their ideas, and come back frequently to engage other posters and discuss ideas and methods.

And in case anyone is curious, “5150” is the police code for “involuntary psychiatric hold”.  

—Nathan 

Monday, July 7, 2014

Tension a la Kingsfield.



Tutors-

A bit shorter blog post this week. It’s a slow week on campus as far as activities outside the Success Center are concerned, but I ask all tutors to remember that many math students are facing midterms this week and we need to make sure we are always doing our best to give them as much confidence as we can as they go into these exams.

Having said that, a few notes:

Staff meeting: Daniel will be scheduling a staff meeting to be held in the next week or two. Monitor your email for notification of the specific date and time.

Weekly reflection forms: as noted previously the weekly reflection forms will be sent out on Thursday, due back to Daniel the following Thursday. Most of us have used these forms before, but if you have any questions feel free to talk to Daniel.

Office hours will be posted shortly. The staff meeting will cover, among other things, some important info about the office hour. Please remember that the Umpqua Room is available to tutors and students who need  quiet place to work during their office hour.

Please remember to keep filling out the emotion bank account forms. The information gleaned from them is valuable and will be used to further improve the Success Center.

Everyone in this center has a slightly different approach to tutoring. However, many of our students face similar issues and need help overcoming similar obstacles. Imagine you are a student in the scenario represented in the video clip. Imagine the feelings of frustration and helplessness after your first day. You go to a tutor to (hopefully) get a better idea of how to handle the workload and get through the material. What do you expect from your tutor?



Now, switch roles. You are the tutor. You are tasked with giving a student the confidence and skills to pass a thoroughly difficult course. How would you do this?